Glowworm for Apple TV
Disconnect Plex on your Apple TV or ask Shed Labs to access, correct, or delete information associated with Glowworm.
In Glowworm, open Settings → Connection and choose Disconnect Plex. This removes the Plex credential stored for that Apple TV and asks the Glowworm service to remove the credential associated with that device.
Disconnecting one device does not delete account-scoped channel settings, affect another connected Apple TV, or cancel Glowworm Plus.
Email nick@shedlabs.studio with the subject Glowworm data deletion request. Tell us that you want information associated with Glowworm deleted and identify the Plex account you connected. Do not include your Plex password, authorization token, App Store receipt, or payment information.
After we verify the request, we will delete or de-identify the Glowworm records associated with the account, including stored channel settings and active Plex connection tokens, except for limited records we must retain for legal, security, fraud-prevention, or transaction-integrity reasons.
Email nick@shedlabs.studio and describe the access, correction, or portability request. We may ask for limited additional information to confirm that you control the connected Plex account.
We will respond within the period required by applicable law. Some information may be exempt from a request, and local law may provide additional rights.
A privacy or deletion request does not cancel an Apple subscription. On Apple TV, open Settings → Profiles and Accounts → your profile → Subscriptions → Glowworm, then follow the onscreen instructions. You can also use Apple’s subscription management page.
For an App Store refund request, use Apple’s Report a Problem service. Shed Labs does not receive or store your full payment-card details.
What happens next
Protect your account: Shed Labs support will never ask for your Plex password, Plex authorization token, Apple Account password, verification code, or full payment-card number.