Check Plex first
Confirm your Plex server is online and that remote access is available if the Apple TV is away from your home network.
Glowworm app
Glowworm Support
Troubleshooting help and direct support for Glowworm.
Contact support
Email nick@shedlabs.studio for help with Glowworm. Please use the subject line “Glowworm support” so your message reaches the right place.
Try these steps first
Reconnect your account
Open Glowworm Settings → Connection, disconnect Plex, then connect again with a fresh link code.
Refresh and restart
Close and reopen Glowworm. If the problem remains, restart Apple TV and your Plex server before trying again.
Update Glowworm
Open the App Store on Apple TV and install the latest available version before reporting a persistent issue.
Glowworm Plus and Apple billing
You can restore an eligible purchase from Glowworm’s subscription screen. To manage or cancel Glowworm Plus on Apple TV, open Settings → Profiles and Accounts → your profile → Subscriptions → Glowworm. You can also use Apple’s subscription management page.
Apple handles charges and refunds. For a refund request, use Apple’s Report a Problem service. Deleting Glowworm or disconnecting Plex does not cancel an active subscription.
What to include in your message
- A short description of what you expected and what happened instead.
- The steps that caused the issue.
- Your device model, operating-system version, and Glowworm app version.
- A screenshot or screen recording, if it does not contain private information.
Protect your information: never send passwords, verification codes, payment information, or other sensitive personal data in a support email.
Privacy and legal
For privacy questions or data requests, visit Glowworm Privacy Choices or email nick@shedlabs.studio. You can also review the Glowworm Privacy Policy and Terms of Use.