1500 app

1500 Support

Help for the 1500 calorie and meal-planning app, from everyday meal tracking to Friends Recipes safety.

Email 1500 support Community Guidelines

Contact the support and moderation team

Email nick@shedlab.studio. This is the actively monitored inbox for 1500 support, privacy questions, and Friends Recipes moderation.

Not an emergency service: this inbox cannot provide emergency assistance. If someone is in imminent danger, contact the appropriate local emergency services immediately.

What we can help with

Accounts

Sign-in links, profile access, usernames, and account deletion.

Subscriptions

1500 Premium access, purchase restoration, and Apple billing guidance.

Meal data

Food logging, nutrition values, meal history, weight history, and plans.

Recipes

Saved recipes, imports, portions, ingredients, and meal-plan use.

Privacy

Data handling, privacy requests, and account or data deletion.

Friends Recipes safety

Content reports, blocked accounts, moderation decisions, and appeals.

Report a Friends Recipe in the app

  1. Open the shared recipe.
  2. Open the overflow menu (the ellipsis button).
  3. Choose Report recipe.
  4. Select a reason.

The report is sent to the 1500 moderation team. Urgent, credible safety reports are targeted for review within 24 hours. Other community reports are targeted for review within 48 hours.

Block another user

  1. Open one of the account’s shared recipes.
  2. Open the overflow menu.
  3. Choose Block @username, then confirm Block.

Blocking removes that account’s recipes from your experience, removes both accounts from each other’s search results, and ends follow relationships in both directions.

Report by email

If you cannot use the in-app reporting tool, email nick@shedlab.studio with the recipe title, username, reason for the report, and any relevant context that will help us review it.

Protect your information: never send passwords, magic links, payment information, or sensitive personal data in a support or moderation email.

Subscriptions and Apple billing

1500 Premium purchases, renewals, and cancellations are managed by Apple. To manage or cancel a subscription, open the iPhone Settings app, tap your name, choose Subscriptions, then choose 1500. You can restore an eligible purchase from the 1500 Premium screen in the app.

Policies

Review the 1500 Community Guidelines, Privacy Policy, and Terms & Conditions.